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Privacy Policy

Effective Date: June 1, 2025

This Privacy Policy outlines how Cricstock11 Private Limited ("We", "Us", or "Our") collects, uses, stores, and discloses information about users ("You", "Your", "User(s)") of Our platform ("Platform"). By accessing or using any part of the Platform, including participating in contests or other services, You agree to the terms of this Privacy Policy.

Note: All capitalized terms not defined herein shall have the meaning ascribed to them in the Terms of Use.

1. Commitment to Privacy

We respect Your privacy and are committed to protecting Your personal data. This Privacy Policy is meant to help You understand:

  • What data We collect
  • Why We collect it
  • How We use it
  • When and with whom We share it
  • Your rights over Your personal data

We do not serve or partner with any third-party advertisers on the Platform. Your data is not shared for marketing or advertising purposes.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide

When You register or use our Services, We may collect:

  • Full name
  • Username
  • Email address
  • Date of birth
  • State and location
  • Government ID (Aadhaar, Driving License, Voter ID)
  • PAN (for compliance, if applicable)
  • Payment-related information

B. Automatically Collected Information

When You use the Platform, We automatically collect:

  • Device information (model, OS version)
  • Network information (IP address, ISP, browsing details)
  • Location (if permission is granted)
  • Usage data (feature usage, time spent, navigation patterns)

C. Sensitive Personal Information (SPI)

We may collect SPI only for processing payments and verification:

  • Cardholder name
  • Credit/debit card details (encrypted)
  • UPI ID or wallet details
  • Banking information (for withdrawals or refunds)

We do not collect any additional SPI unless required to comply with legal or regulatory obligations.

3. Purpose of Data Collection and Use

Your data is collected and processed for the following purposes:

  • Account registration and identity verification
  • Enabling participation in contests and usage of Platform services
  • Payment processing and withdrawal management
  • User support and service improvement
  • Security monitoring and fraud prevention
  • Compliance with legal and regulatory obligations

We may use anonymized and aggregated data for analytics and service enhancement. This data does not identify any individual and is not shared externally.

4. Data Sharing and Disclosure

We do not sell or share Your personal information with third-party advertisers or for advertising purposes. However, We may share Your data with the following, under strict data protection agreements:

  • Affiliates or group entities: Only to enhance Your service experience or enable related services
  • Payment processors: For facilitating secure transactions
  • Verification service providers: To validate Your ID or PAN as required
  • Government or regulatory authorities: If required under applicable laws or upon valid legal request
  • Third-party service providers: For infrastructure, storage, or customer support purposes, bound by confidentiality obligations

In the event of a business transfer, merger, or acquisition, Your information may be shared as part of such a transaction, subject to the same level of protection.

5. Use of Cookies

We use cookies and similar technologies to:

  • Improve Platform performance
  • Recognize returning users
  • Understand user preferences and navigation
  • Maintain session continuity

Cookies do not collect personal information unless You voluntarily provide it during the session. You may disable cookies through Your browser settings, though this may limit some Platform features.

6. Data Storage and Security

We take reasonable steps to safeguard Your data, including:

  • Encryption of sensitive data
  • Secure server infrastructure with firewalls
  • Restricted access based on need-to-know
  • Regular audits and vulnerability assessments

Despite Our best efforts, no system is completely secure. Hence, We cannot guarantee absolute security of information during transmission over the internet.

7. Retention of Data

We retain Your personal data:

  • As long as Your account remains active
  • As needed to fulfill legal or regulatory requirements
  • Until the purpose for which it was collected is no longer applicable

Upon Your request or account closure, We will delete or anonymize personal data, unless retention is required by law.

8. User Rights

You may exercise the following rights:

  • Access: Request a copy of Your data
  • Rectification: Correct inaccurate or outdated information
  • Erasure: Request deletion of Your personal data
  • Restriction: Temporarily suspend processing of Your data
  • Objection: Withdraw consent or object to certain data uses

To exercise these rights, contact us at info@cricstock11.com

Note: Certain rights may be restricted if fulfilling them prevents Us from complying with legal obligations or delivering Our services.

9. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If You believe that a child has provided personal information without parental consent, please contact Us for immediate removal.

10. External Links

The Platform may contain links to external websites. We are not responsible for the content, privacy practices, or data handling of those websites. Please review their privacy policies separately.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or operational requirements, without any prior notice. Your continued use of the Platform after such changes signifies Your acceptance of the revised Privacy Policy.

12. Contact Us

For any privacy-related questions, concerns, or complaints, please contact:

Attn: Cricstock11 Team

Cricstock11 Private Limited

Fl no 704, 7th floor, Silver crown,

Gandhi Path, Jhotwara, Jaipur.

Email: info@cricstock11.com